Customer Experience Metrics Calculator

This template will help you calculate:

Customer Effort Score (CES)

Net Promoter Score (NPS)

 Customer Retention Rate

 Customer Churn Rate

 Customer Satisfaction (CSAT)

 Trial-to-paid Conversion Rate

 First Contact Resolution (FCR)

 Average Resolution Time (ART)

 Customer Referral Rate

 Monthly Active Users (MAU)