More so than actually addressing customer feedback, it is thoughtful communication with customers about their feedback that makes them truly feel heard. But communication isn't just the last step of the feedback loop; it should exist throughout the entire loop. In this free guide, you'll learn 10 lessons for better customer communication which you can adopt in your own feedback process.
How to leverage other users in your feedback loop.
How to communicate across every stage of the feedback management process.
Who is this guide for?
This guide is for anyone who cares about their customers' needs, as well as anyone who interacts with customer feedback. In particular, the following teams will benefit:
Product & UX Teams – Learn how to communicate to customers about which needs are being prioritized and why.
Customer Success – Learn how to gain more customer insights from the data you collect.
Voice of the Customer – Learn how to update your customers on their needs at scale.
Sales & Marketing – Learn how to leverage customer feedback for deeper customer relationships.
Frequently Asked Questions
What is Parlor.io?
Parlor.io is a Boston-based SaaS company. We were founded by serial entrepreneurs from companies such as HubSpot and are backed by some of the world's best investors. Parlor.io sells the first User Relationship Management system designed to help SaaS teams deeply understand their users, those users' needs and behavior, and their impact on the business.
Why do I need to give my information?
Knowing a bit more about the people who find our resources valuable helps us make better resources in the future. Your privacy is important to us, and we will never share your information with others.
Is this guide actually free?
Yes! We're sharing this guide in the hopes that you'll find the knowledge useful. If you do find it valuable, feel free to also subscribe in order to stay up to date on all future guides.
What if I still have questions?
If you still have questions after you've explored this guide, or if you would like Parlor.io to help you with your feedback management process, feel free to get in touch with us on our site: https://parlor.io. We'd be thrilled to help.
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